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Shipping policy

Exchange & return

Exchange is always possible within 14 days. Note: this only applies to the items that are new. 

Unfortunately, vintage items cannot be exchanged or returned. This is because we spend all our time looking for unique and Golden Items. In addition, you cannot exchange vintage items at The Golden Webshop because we only have one piece of each item.

Unfortunately, sale items cannot be exchanged or returned. 

Incorrect delivery
If you receive an item that is not correct, has not been ordered, we ask you to send an email to contact@thegoldenwebshop.com containing all the information and gladly a photo of the item that you received instead of your ordered item. We will solve it as soon as possible and ensure that the item is delivered as soon as possible if in stock.

Is the item you received the item you ordered, but is it damaged or missing? Please also send a picture of the item, your details and the problem to Contact@ thegoldenwebshop.com

 

How do I return part of my order or my entire order?

  • If you want to return an item from your order or your entire order, send an email to contact@thegoldenwebshop.com containing: your details, order number, items you want to return and reason. 
  • After receipt of your return, we check whether the item (s) meets all conditions and, if this is the case, we will proceed to refund the purchase amount. At the time of receipt of your return, we ensure that you receive a credit note within 14 days and the amount is refunded to your account. 
  • Fragile items such as vases, pots, etc. must always arrive at our return address undamaged. Unfortunately, if the item is damaged during transport, we cannot make a refund. We recommend that you pack fragile items properly and, if necessary, send them back to us. 


Return conditions

  • Item (s) must be returned to us within 14 days of receipt
  • Item (s) must be returned in original condition and / or packaging (incl tags)
  • Item (s) must be returned unused
  • Item (s) are not vintage

* Items that do not meet the above conditions can unfortunately not be returned, there will be no refund. All items are double checked before shipping when packing and any returns.

Exchange
Unfortunately it is not possible to exchange your item for another item. In that case, return your item (s), this will be credited if he meets the conditions. You can then order the other item yourself.

Warranty conditions and warranty period
The Golden Webshop has a warranty period of 30 days after receipt of the item.

However, there are a number of exceptions for which we cannot give a guarantee, namely,

  • Exceptional wear 
  • Waterfall or impact wear
  • Damage through negligence
  • Failure to follow the washing instructions.

Return costs
The costs for returning our item (s) will be borne by the customer. The costs for this depend on the shipping method you choose. Note: shipments that are returned without track & trace and lost in the mail are not credited. So always keep your shipping receipt with track & trace until your return has been processed.

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