Frequently Asked Questions
An item is sold out, will it come back?
Sorry girl, you're just wrong. We do our very best to restock all items as quickly as possible. Of course we will keep you informed as best as possible. Sign up for the newsletter and follow us through the social media channels so you don't miss this kind of information!
For the vintage items, all items we sell are unique and vintage, we only have one of them. The chance is therefore small that an item will be returned.
Can I change or cancel an order after placing it?
Unfortunately, it is not possible to change your order in our system after placing it. You can, however, send an email to email@example.com with all data. If the order is not yet being processed, we can see what we can do. Unfortunately, there is no guarantee that an order can always be changed.
What are the payment methods at The Golden Webshop?
You can use iDeal, Credit Card, Paypal, Applepay, Googlepay, Mastercard/Visa & Postpay via Klarna as payment.
I have not received an order confirmation, what now?
If the amount has been debited from your account and the confirmation has definitely not been received (please also check your spam folder in your email!) please send an email to firstname.lastname@example.org and we are looking at it.
What are the shipping costs at The Golden Webshop?
- Within the Netherlands: €7.25 (2-4 working days) Free shipping from €100.00*
* For orders of furniture, paintings, etc. we charge €50 delivery costs.
- Belgium: €9.00
- Germany: €20.00
- France: €18.00
- Italy: €16.00
- Denmark: €13.00
- Greece: €26.00
- Ireland: €12.00
- Monaco: €13,00
- Norway: €22
- United States: €35.00
- United Kingdom: €12.00
- Switzerland: €22.00
What is the delivery time of my order?
Your order will (usually) be shipped to you within 2-4 business days. The delivery time is longer for some products, this is always indicated with the product.
Which countries do you ship to?
To the Netherlands, Belgium, France, Norway, Spain, Italy, Denmark, Portugal, Monaco, Poland, Sweden, Ireland, Greece, United Kingdom, South Korea, United States, Switzerland & Germany.
How can I track my order?
As soon as your order has been shipped, you will receive a shipping confirmation from us with a track & trace code. This allows you to track your package through PostNL until delivery.
My package will be delivered today but I am not at home. What now?
If you are not at home during delivery, the postman will leave a note in your mailbox stating the steps to be taken.
What are the conditions if I want to return an item?
- The item must be returned to us within 14 days of receipt
- The item is new
- Items must be returned in their original condition and/or packaging including tag
- Items must not have been used
- Sale items may not be returned
- Items that fall under 'furniture' are not allowed be returned
- Bouquets may not be returned
What are the costs for returns?
The cost of returning items is at the expense of the customer. It depends on the shipping method what you pay for a package (€7.25 for a regular package at PostNL and €4.25 for a letterbox package)
We recommend that fragile items such as vases, pots, etc. be returned to us insured. Unfortunately, we cannot give refunds if fragile items are damaged during transport.
Make sure you pay enough for returning your package to avoid extra postage costs. If we receive an order to pay postage costs from PostNL due to insufficient franking of your package, we will deduct this amount from your return shipment and we will make this known by email.
Please note: If your package is lost and there is no valid track & trace code, we unfortunately cannot credit the amount. So keep your proof of shipment until your return shipment has been refunded.
What if I return my return too late or if it does not meet the conditions?
Unfortunately, it is then not possible to process your return and refund your money. You will either receive the item back or we will send you a discount code, this depends entirely on the situation and status of your return.
My product is damaged/missing/delivered incorrectly, what should I do?
First of all, our apologies! That is of course not the intention. Send an email to us within 2 days email@example.com containing all data & photos of the damaged product and we will deal with this as soon as possible.
Can I exchange my ordered item for another item?
Unfortunately, ordered items cannot be exchanged for another item.
My vase has imperfections / is not waterproof, what now?
Our beautiful vases are made by hand with a lot of love and time. It is therefore possible that the vase is not watertight, has cracks in the inside of the vase and/or has irregularities on the outside. Unfortunately it is not possible to change these details. When ordering the vase you agree with these details. These details are therefore not a valid reason to return or exchange the vase at our expense. Of course you can return the vase if you are not happy with it, send us an email to firstname.lastname@example.org. Then we will send you the return instructions.