Frequently Asked Questions
An item is sold out, will it come back?
Sorry girl, you just missed out. We do our utmost to replenish all items as soon as possible. We will of course keep you informed as much as possible. Sign up for the newsletter and follow us via the social media channels to not miss this kind of information!
For the vintage items, all items we sell are unique and vintage, we only have one of them. The chance is therefore small that an item will return.
Can I still adjust or cancel it after placing an order?
Unfortunately it is not possible to change your order in our system after placing it. You can send an email to email@example.com with all the data. If the order is not yet pending, we can see what we can do. Unfortunately, there is no guarantee that an order can always be adjusted.
What are the payment methods at The Golden Webshop?
You can use iDeal, Credit Card & Postpay via Klarna as payment.
I have not received an order confirmation, what now?
If the amount has been debited from your account and the confirmation has certainly not been received (please also check your spam folder in your email!) Please send an email to firstname.lastname@example.org and we look at it.
What are the shipping costs at The Golden Webshop?
- Within the Netherlands: € 6.95 (1-3 working days)
- Belgium: € 9.00 (1-3 business days)
- Germany: € 9.00 (1-3 business days)
- France: € 9.00 (1-3 business days)
- Free shipping from € 75.00
What is the delivery time for my order?
Your order will (usually) be shipped to you within 1-3 business days. For some products, the delivery time is longer, this is always indicated with the product.
Which countries do you ship to?
To the Netherlands, Belgium, France & Germany.
How can I track my order?
Once your order has been shipped you will receive a shipping confirmation from us with a track & trace code. This allows you to track your package through PostNL until delivery.
My package will be delivered today but I am not at home. What now?
If you are not at home during delivery, the postal worker will leave a note in your letterbox with details of the steps to be taken.
What are the conditions if I want to return an item?
- The item must be returned to us within 14 days of receipt
- The article is new
- Items must be returned in original condition and / or packaging including tag
- Items must not have been used
- Vintage items may not be returned
- Sale items may not be returned
What are the costs for returns?
The costs for returning items are for the cost of the customer. It depends on the shipping method what you pay for a package (€ 6.95 for a regular package with PostNL and € 4.25 for a letterbox package)
We advise you to return fragile items such as vases, pots, etc. to us. Unfortunately, we cannot give a refund if fragile items are damaged during transport.
Make sure you pay enough for returning your package to avoid extra postage. If we receive an order to pay postage from PostNL due to insufficient franking of your package, we will deduct this amount from your return shipment and make this known by mail.
Note: If your package is lost and there is no valid track & trace code, we unfortunately cannot credit the amount. So keep your proof of shipping carefully until your return has been refunded.
What if I return my return too late or if it does not meet the conditions?
Unfortunately, it is not possible to process your return and refund your money. You will either receive the item back or we will send you a discount code, this depends entirely on the situation and status of your return.
My product is damaged / missing / delivered incorrectly, what should I do?
First of all, our apologies! That is of course not the intention. Please send an email to our email@example.com containing all data (possibly photos of the damaged product) and we will take it up as soon as possible.
Can I exchange my ordered item for another item?
Unfortunately, ordered items cannot be exchanged for another item.