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RETURN POLICY

EXCHANGE & RETURNS

We can always exchange within 14 days. Note: this only applies to items that are new. 

Vintage items unfortunately cannot be exchanged or returned. This is because we spend all our time looking for unique and Golden Items. In addition, you cannot exchange vintage items at The Golden Webshop because we only have one piece of each item.

Sale items unfortunately cannot be exchanged or returned. 

Incorrect delivery
If you receive an item that is not correct, or has not been ordered, we ask you to send an email to thegoldenwebshop@outlook.com containing all information and please include a photo of the item that you received instead of your ordered item. We will solve it as soon as possible and ensure that the item is delivered as soon as possible if in stock.

Is the item you received the item you ordered, but is it damaged or is something missing? Please also send a photo of the item, your details and the problem to thegoldenwebshop@outlook.com

 

How do I return part of my order or my entire order?

  • If you want to return an item of your order or your entire order, send an email to thegoldenwebshop@outlook.com containing: your details, order number, items you want to return and reason. 
  • After receiving your return, we will check whether the item(s) meets all the conditions and if this is the case, we will refund the purchase amount. When we receive your return, we will ensure that you receive a credit note within 14 days and the amount has been refunded to your account. 
  • Fragile items such as vases, pots etc must always arrive undamaged at our return address. Unfortunately, if the item is damaged during transport, we cannot make a refund. We recommend that you pack fragile items well and send them back to us insured if necessary. 


Return conditions

  • Vintage items unfortunately cannot be exchanged or returned. This is because we spend all our time looking for unique and Golden Items. In addition, you cannot exchange vintage items at The Golden Webshop because we only have one piece of each item.
  • Sale items unfortunately cannot be exchanged or returned. 
  • Items that fall under 'furniture' such as chairs, poufs, benches, tables, etc. can unfortunately not be exchanged or returned. 
  • Unfortunately, bouquets cannot be exchanged or returned. 
  • Items assembled by the customer cannot be returned. 
  • Gift packaging cannot be returned. 

*Items that do not meet the above conditions can unfortunately not be returned, in which case no refund will be made. All items are double checked before shipping when packing and any returns.

exchange
Unfortunately it is not possible to exchange your item for another item. In that case, return your item(s), it will be credited if it meets the conditions. You can then order the other item yourself.

Warranty conditions and warranty period
The Golden Webshop has a warranty period of 30 days after receipt of the item.

There are, however, a number of exceptions for which we cannot give any guarantee, namely,

  • Exceptional wear 
  • Waterfall or shock wear
  • Damage due to negligence
  • Failure to follow washing instructions.

Return costs
The costs for returning our item(s) will be borne by the customer. The costs for this depend on the shipping method you choose. Please note: shipments that are returned without track & trace and that are lost in the post will not be credited. So always keep your proof of shipping with track & trace until your return has been processed.

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